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traso24 - Transport Order

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traso24 - Transport Order

Transport logistics: challenges and customer requirements

Customers of transport companies generally have a number of wishes with regard to transport logistics:

Timeliness: Customers expect their goods or products to arrive at their destination on time. Delays can lead to production interruptions or losses.
Sustainability: Customers expect the transport company to ensure a high quality of transport service. This also includes the prevention of damage or loss during transport.
Flexibility: Customers expect transport companies to be able to adapt to their needs, even when conditions change. This includes the ability to accommodate last-minute changes in orders or transport plans.
Transparency: Customers expect to be informed about the transport status of their goods or products to facilitate their planning and coordination.
Controlling costs: Customers expect transport companies to offer competitive prices, but also to ensure the required transport quality and performance. Customers also often want clear and transparent pricing to control the cost of their transport needs.
Green and socio-ecological responsibility: Customers increasingly value transport companies offering green environmentally solutions, such as the use of electric vehicles or low-/free- emission transport and optimising routes to reduce/avoid emissions.

Clients are faced with several obstacles in realising their goals related to transport logistics:

Lack of availability of transport capacities: In times of high demand, it can be difficult to find transport capacity that meets customers' requirements.
Difficulties in planning: Inadequate planning can lead to delays, cancellations or inefficient routes that cause additional costs and inconvenience for customers.
Challenges in coordination: Coordinating transports with other suppliers, freight forwarders or logistics service providers can be complex and often requires a high degree of cooperation and coordination.
Unexpected occurrences: Unexpected occurrences such as pandemics, political changes, natural catastrophes, traffic disruptions or strikes and riots can affect the transport process and lead to delays or damage.
Costs: Transport costs can be a significant part of the total cost of a product or service, which is a challenge for customers, especially when budgets are tight.
Environmental requirements: Customers can also be adversely affected by strict environmental regulations, which can make the use of greener transport solutions more expensive and limit the flexibility of transport logistics.

Increase customer engagement now and set up web capture
With the solution of transolution24 you can digitize your processes with little effort and provide your website with a web capture for your transport clients.
Available in 3 languages: English, Spanish, German. Read more

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